About Camberwell Electrics

 

Store Address

1110 Toorak Road
(cnr Toorak Rd & Camberwell Rd)
Camberwell, Victoria 3124
 Phone: (03) 9835 4343
 

Parking

Plenty of free parking at rear of building

Customer Support

General Customer Support:
 Phone: (03) 9809 2222  

After Sales Customer Support
(please have your invoice number):
Mon-Sat 9am-4:00pm
 Phone: (03) 9835 4343 
After Hrs:  SMS your invoice number
and preferred next business day call back time to 0425 734 799

For Chinese Speaking:
 Phone: 0419 989 444 

 

Opening Hours

Mon-Thurs: 9:00am - 5:30pm
Friday: 9:00am - 6:00pm
Saturday: 9:00am - 5:00pm
Sunday: Closed (Family Day)


Warehouse Address

39 Ireland Street, Burwood, 3125
 Phone: (03) 9889 8092
Hours Mon-Fri:7.30am - 4.30pm
Hours Sat:        8.30am - 1.00pm 
 
  

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The Camberwell Electrics StoryCamberwell Electrics 1952

The History of Camberwell Electrics

Camberwell Electrics, acknowledged as one of the oldest electrical retailers in Victoria, if not the oldest, commenced trading on the cnr of Camberwell Road and Glen Iris Road in 1952.  The founder and owner was Gus Jansson, a war veteran.

In 1962, Gus moved the business to it's current site on the corner of Camberwell and Toorak Roads.

In 1977, Gus retired and sold the business to five employees, Graeme Hawkesford, John Stent, Ev Johnson, Ron Smith and Murray Cahill.

One year later, Murray Cahill moved on and left the other four as equal partners.

Ten years later in 1988, John Stent and Ev Johnson retired and two salesmen, David Evans and Hans Vanderstadt bought in as minority partners.

By this time Camberwell Electrics was recognised as a leading retailer in all facets of the industry and particularly in the area of air conditioning which is still a very prominent area of this highly competitive business.

A decade later in 1998, David Evans moved to Queensland and Hans Vanderstadt purchased some shares to become equal partner with Graeme Hawkesford and Ron Smith.

Six years later in 2004, Ron Smith retired and the two remaining partners Graeme Hawkesford and Hans Vanderstat became equal partners.

In July 2017, Graeme retired and Hans became the owner of Camberwell Electrics.   (See Article below: Camberwell Electrics: Onwards and upwards after 65 years)

Camberwell Electrics continues to service its many loyal customers, their children and their relatives, who value the friendly, knowledgeable staff who go to great lengths to continue to provide the best products at the best prices.

 Camberwell Electrics Testimonials - See what our customers think of us...

 

Camberwell Electrics 2003 Fire 

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Camberwell Electrics Vision

To deliver exceptional value and experience for our customers, employees, communities and shareholders.

Camberwell Electrics Mission

To deliver high quality solutions, with expert advice, openness and integrity.

Camberwell Electrics is Your Specialist for:

  • Expert Advice
    We have over 20 specialists providing in-depth knowledge on:
  • Superior Value
    • We constantly monitor the market to make sure you are getting our best price
  • Exceptional Service
    • On-Site Inspections for Accurate quoting on Heating & Cooling; Home Automation; Solar Heating; Solar Power; Hydronic Heating
      (Click here to request one of our specialists to contact for an on-site quote)
      (Click here to learn more about our Heating & Cooling Design & Advisory Centre
    • Cooking Demonstrations on the prestige brands both pre-purchase and post purchase to ensure you get the right product for your cooking requirements
      (Click here for Cooking Demonstration Information)
  • Range of Product & Brands
    • Over 200 brands, many on display
  • Installation
    • An In-house Specialist Installation Team for each division with a dedicated Team Manager to supervise your installation and be the single point of contact for you
  • Customer Satisfaction
    • If you’re not happy we have specialist managers who will do their best to consult with you to try and rectify any problems.  
    • We’ve been looking after our customers for over 61 years so we know what’s important to you.
  • Specialist Service & Advice…and Always Negotiable*.

 

Camberwell Electrics: Onwards and upwards after 65 years

2

After co-owner retires.

Following the announcement of the retirement of Camberwell Electrics co-owner, Graeme Hawkesford after over 40 years with one of the oldest electrical retailers in Victoria, sole owner, Hans Vanderstadt spoke to Appliance Retailer about the next phase for the business.

“Graeme and I have established Camberwell Electrics over many years as a successful solution retailer, specialising in air-conditioning and appliances. He is an icon within the industry and we share many fond memories. With Graeme’s retirement the main change to the business is to have one clear direction for both staff and suppliers alike, as well as to improve our showroom and displays. It’s onwards and upwards from here,” Vanderstadt told Appliance Retailer.

“Our aim is to be a destination store for customers who are building, renovating and extending. A true one-stop shop for kitchen and laundry appliances, air-conditioning, heating, alfresco appliances, home entertainment, solar PV and hot water, home automation and security, all supported by our in-house installation and service department,” he said.

Challenges and opportunities facing the retail industry

“One of the biggest challenges facing the retail industry today, is that some major suppliers only want to support the larger retailers. Many promise to support us; however they fall short when it comes to the crunch. All we ask from them is to be fair and allow us to achieve the margin we need and deserve, for the service we provide.

“The biggest frustration I have seen over my 35 years in retail is constantly chasing targets and suppliers trying to be number one in either a category or as a supplier in the industry. Turnover is vanity – profit is sanity. The biggest opportunity is to sell to a growing market of discerning buyers who are looking for quality appliances,” he said.

Hans Vanderstadt with wife, Felicity

Amazon on Australian soil

Vanderstadt sees Amazon as a logistics and IT company and expects the retailer to experience some challenges in the Australian market. “We have a far smaller population than America and customers are spread sparsely over our vast continent. The type of products they successfully move are smaller items that can be easily man handled, whereas we see ourselves as a ‘solution retailer’ of products where we offer quality advice, displays, sales and installation,” he said.

“To remain ahead of the game we need to differentiate ourselves from the larger volume ‘box move’ retailers and align ourselves with supportive suppliers who offer middle to top end aspirational products while remaining competitive on commodity items. We need to align with suppliers who honestly support our business with product representation, who help to deliver the fair margin we seek. To ensure we have the best possible sales people to provide quality advice and service to our clients. Our industry is about people, product and profit,” he said.

And the key to a good relationship with suppliers is “to be honest and open with your communication both for the retailer and from the supplier, and to also have the support from supplier senior management”.

“Camberwell Electrics continues to service its many loyal customers, their children and their relatives, who value the friendly, knowledgeable staff who go to great lengths in continuing to provide the best products at the best prices,” he said.

History of Camberwell Electrics

1952: Camberwell Electrics was founded by war veteran, Gus Janson on the corner of Camberwell Road and Glen Iris Road.

1962: Gus moved the business to its current site on the corner of Camberwell and Toorak Roads.

1977: Gus retired and sold the business to five employees, Graeme Hawkesford, John Stent, Ev Johnson, Ron Smith and Murray Cahill.

1978: Murray Cahill moved on and left the other four as equal partners.

1988: John Stent and Ev Johnson retired and two salesmen, David Evans and Hans Vanderstadt bought in as minority partners. By this time Camberwell Electrics was recognised as a leading retailer in all facets of the industry, but particularly air conditioning which remains a prominent area.

1998: David Evans moved to Queensland and Hans Vanderstadt purchased some shares to become equal partner with Graeme Hawkesford and Ron Smith.

2003: Camberwell Electrics was totally destroyed by a fire.

2004: Ron Smith retired and the two remaining partners Graeme Hawkesford and Hans Vanderstadt became equal partners.

2010: Joined the Narta buying group.

2017: Graeme Hawkesford retired and Hans Vanderstadt became owner of Camberwell Electrics.