Terms and Conditions

These terms and conditions embody the whole agreement between the parties relating to the subject matter of these terms and conditions and supersedes any and all oral and written negotiations and communications by or on behalf of them.
The parties have not, in entering into these terms and conditions, relied upon any warranty, representation or statement, whether oral or written, made or published by any other party or any person on behalf of any other party or otherwise in connection howsoever with the subject matter of these terms and conditions, except such as are expressly provided herein and subject thereto have relied entirely upon their own enquiries relating to the subject matter of these terms and conditions.
The parties agree that to the extent that each of them may exclude any warranties or conditions which might otherwise be implied in connection with these terms and conditions or the subject matter of these terms and conditions by any competent legislation, then each party expressly excludes from application all such implied warranties and conditions.

 

Camberwell Electrics Delivery Options 

Standard Delivery Service (Door to Door Only)

Door to Door delivery is our Standard Delivery Service and is suitable for products where you DO NOT want the product checked for damage, unpacked, connected to power (for products with 3 pin plug), packaging taken away and removal of pre-existing item.

With the Standard Delivery Service we take your purchased product(s) to a nominated delivery address within 30 km from our Camberwell store/warehouse.

For deliveries outside of this area we may use Allied Express, a designated courier or Australia Post.  Delivery via Allied Express or Australia Post is Door to Door only.

The "Estimate Shipping" search box on the product page on our Camberwell Electrics website, or in the cart will confirm the cost of the Standard Delivery based on the product, your postcode and the delivery zone that it falls in.

Additional Charges to Standard Delivery Service

Situations where Additional Charges may apply to Standard Delivery Service:

  • Dwellings with stairs
  • Multiple delivery dates are requested for an order we may need to charge a delivery fee each time.
    • In most cases if we cannot deliver the full order at the same time there will be no charges made for additional deliveries.
  • If you are not at home at the nominated time for a requested delivery then we reserve the right to charge to redeliver the order – or hold the delivery until you are available.
  • If there is change to the delivery date we require a minimum of 24 hours notice prior to delivery.
  • For stock held for more than 2 Months, our Management Team reserve the right to charge $20.00 per item storage for each subsequent month.

For Delivery Locations outside the Metro Melbourne Zone you will need to call one of our sales team on 1300 882 257 to discuss the best delivery option suitable for your location and product.

Example: delivery of televisions, large kitchen appliances, laundry appliances and air conditioners may need extended delivery times to some remote areas or island communities and may have to be collected from the closest barge or Freight Company. In these cases, the customer will be responsible for arranging final delivery including any additional cost for delivery from the depot to their nominated address. Prior to your delivery, we will inform you of any additional charges, if your address is affected by an additional remote local charge.

Depending on stock availability, please allow 2-7 business days for delivery to metro areas and 3-10 business days for delivery to some regional areas from the date your order is confirmed.

Delivery to parts of Northern Territory, Western Australia, Tasmania and remote/isolated areas may take a significant time and are subject to local transport schedules.

Should there be any issues with stock availability, our warehouse or sales team will endeavour to contact you via phone if possible and advise of any delays.

It is typical for delivery delays to occur around Christmas, Easter and public holidays.

Premium Delivery Service (Deliver, Unpack, Placement, Check Product, Takeaway Rubbish)

Our Premium Delivery Service is our fully featured delivery service.

With the Premium Delivery Service we take your purchased product(s) to a nominated delivery address within 30 km from our Camberwell store/warehouse.

If you are outside the 30 km radius please call our store on 1300 882 257 to get a quote for the service.

Our Premium Delivery Service will:

  • deliver your purchased product
  • unbox and place the item in the room of your choice
  • checked for damage
  • connect the product to power
  • removal of pre-existing item
    • please note, it is your responsibility to ensure the product can go through relevant doorways
    • if the item is found to be damaged, immediately arrange a replacement at NO CHARGE
    • applicable only for products with a 3 pin plug – we cannot connect items that are required to be wired in by a qualified trades person
    • for products requiring 'tuning' – (eg TV, audio) we cannot provide a tuning service but can recommend a Third Party Installer for this option, who can delivery, install and tune.
  • remove packaging, boxes and wrappings
    • pre-existing item must be already disconnected and easily accessible.
      If your previous product is not readily available for easy removal, we reserve the right to refuse take away of the old product.
  • The cost and availability of our Premium Delivery Service is based on your postcode and the delivery zone that it falls in.
    Additional delivery charges may apply for apply for dwellings with stairs, lifts and or difficult access.

Additional Charges to Premium Delivery Service

Situations where Additional Charges may apply to Premium Delivery:

  • Dwellings with stairs
  • Where a modification to the product is required to fit the appliance in its final location. 
  • If multiple delivery dates are requested for an order, we may need to charge a delivery fee each time.
    • For example, the doors taken of a large fridge to get it through a doorway.
    • In most cases, if we cannot deliver the full order at the same time there will be no charges made for additional deliveries.
  • If you are not at home at the nominated time for a requested delivery then we reserve the right to charge to redeliver the order
    • If there is change to the delivery date we require a minimum of 24 hours notice prior to delivery.
  • For stock held for more than 2 Months, our Management Team reserve the right to charge $20.00 per item storage for each subsequent month. 

Delivery Options - General Information

Should there be any issues with stock availability, we will endeavour to contact you, by phone if possible and advise of any delays. It is typical for delivery delays to occur around Christmas, Easter and public holidays.

Please note that Installation (other than 'product placement') is not included as part of the delivery price.

When delivery is added to the shopping cart, the customer agrees to comply with the delivery requirements specified below:

If the person named on the order confirmation is not at the delivery address to receive the order:

  • Unless we have been notified prior to delivery, we reserve the right to not deliver the item.
  • The customer may ask us to arrange for delivery at a time outside our normal delivery time frame, and we may charge an additional delivery fee for that delivery.
  • We require the person accepting the delivery of the customer’s order to print their name and sign the delivery manifest with the time and date of the delivery.
  • We may also ask the person accepting the delivery for photo identification in order to verify his or her identity.
    • Delivery will be made to the address specified by the customer and goods will not be delivered to a PO Box or to any location other than the address on the order confirmation.
    • If a Product is damaged during delivery, then the customer should refuse to take receipt of that Product and notify us immediately.
    • If the customer notices damage to a Product after delivery, the customer should notify us immediately and we will arrange for return of the product in accordance with the Terms and Conditions expressed in the Camberwell Electrics WARRANTY & RETURNS POLICY.
    • The customer will be liable for any costs incurred relating to delivery or installation unless the product is found to be faulty or damaged.
    • If returning goods, the customer must also return any Bonus Offers included with the original purchase in an “as new” order with all original packaging and manuals enclosed.
    • We reserve the right in our sole and absolute discretion not to deliver the goods purchased for any reason whatsoever.

Except for any liability that cannot be excluded by law we exclude all liability (including negligence) for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the delivery of the goods purchased, including, but not limited to, where arising out of the following; (a) any technical difficulties or equipment malfunction whether or not under our control; (b) any third party interference; (c) any late or lost deliveries; (d) any damage to the purchase or the purchase being misdirected (whether or not the purchase was delivered) due to any reason beyond the reasonable control of us. 

 

SUPPLIER PROMOTIONS

All Supplier Promotions advertised on Camberwellelectrics.com.au and or referred to in any and all correspondence are subject to the terms and conditions of the supplier. It is the responsibility of the purchaser to be familiar with and adhere to the terms and conditions as posted on the supplier web sites. Camberwellelectrics.com.au accepts no responsibility for external promotions or competitions.

These terms and conditions shall be construed in accordance with the laws of the State of Victoria, and the parties shall submit to the courts of that jurisdiction.

Camberwellelectrics.com.au reserves the right to make changes to this website and these terms and conditions at any time without any prior notice.

GREY IMPORTED PRODUCTS

Beware, there are many internet sites advertising products at cheap prices supposedly with international or Australian warranties. These products are imported from overseas sources by the company selling on the internet and the Australian distributors (e.g. Sony, Panasonic) will not provide warranty support for these products. These “grey imported” products can also be dangerous to use as they do not comply with Australian standards and specifications relating to our 240 volt power supply and electromagnetic and radiation requirements (http://www.acma.gov.au).

If you see a price advertised on the internet at much less than Camberwellelectrics.com.au for a camera, projector etc it will more than likely be a grey imported product. Camberwellelectrics.com.au only sells new genuine products imported by the Australian Distributor or manufacturer complete with a comprehensive Australian warranty.

TERMS & CONDITIONS OF USE & DISCLAIMER

Camberwellelectrics.com.au is the registered trading name of Camberwell Electrics (Sales) Pty Ltd that operates with the registered Australian Company Number (ACN) 119 621 475 and Australian Business Number (ABN) 21 119 621 475.

By visiting and using the Camberwellelectrics.com.au website, you the (“purchaser”) agree to be bound to and abide by the following terms and conditions.

DISCLAIMER OF LIABILITY

While Camberwell Electrics (Sales) Pty Ltd [trading as Camberwellelectrics.com.au] ensures the optimal performance of the site, you agree that you use this site at your own risk. You acknowledge that Camberwellelectrics.com.au is not liable for any loss or damage which may be incurred as a result of using this Website or any material presented on or accessed from this Website, including:

- any delays, inaccuracies, failures, errors, omissions, interruptions, deletions, defects, viruses, communication line failure or damage to your computer system or network (whether or not they arise as a result of the negligence of Camberwellelectrics.com.au or its employees or agents) or

- any action or failure to act by any person in accessing, downloading, uploading, using, relying on or dealing in any way with, any materials from the site.

TERMINATION

Camberwellelectrics.com.au reserves the right to immediately terminate your use of, or access to this site at any time, if Camberwellelectrics.com.au decides at its sole discretion that you have breached this agreement or any relevant rule or regulation or you have engaged in conduct that Camberwellelectrics.com.au considers to be inappropriate or unacceptable.

PRICE FOR GOODS SUPPLIED

The price for goods to be supplied is firm and will be supplied as per the special prices quoted by Camberwellelectrics.com.au at the time you order. E&OE.

If a manufacturer decreases the price of the goods you have purchased after we have invoiced and dispatched any items, this situation is beyond our control and Camberwellelectrics.com.au will not accept any responsibility for this action and will not be required to refund a price decrease if this does occur.

If the manufacturer increases the price of the goods you may have on backorder and we request payment for any price increase, you may cancel the order by contacting Camberwellelectrics.com.au in writing, which must be received within seven days of us notifying you of the increase.

All prices quoted are inclusive of GST and are subject to change at any time at the sole discretion of Camberwellelectrics.com.au. In the event that freight & insurance has not been added to the order from you, this will be charged separately and payment will be due as per the terms specified. Camberwellelectrics.com.au reserves the right to restrict the supply of goods to individuals or business, government organisations only and is not obligated to supply in commercial quantities.

We make every effort to ensure that the pricing and the product information on our website, cataologues and advertisements are correct and up to date.  To the extent permitted by law, any typographical, clerical or other omission in the sales literature, descriptions, features, specifications, quotation, pricing, acceptance or offer, invoice or other document or information issued by us will be subject to correction without any liability on our part.  While every effort is made to ensure the accuracy of a product’s descriptions, features, specifications, quotation, pricing, delivery costs, it remains the purchaser's responsibility to verify that all the product information, pricing and delivery costs associated with the product is correct. 

SPECIFCATIONS OF GOODS SUPPLIED

Every effort is made to ensure all specifications and information within this website is correct and up to date.
Due to continuous improvements on both technical and manufacturing level this information should be regarded as indicative only.
For installation of products requiring exact measurements, a product’s measurements should only be taken from the actual physical product.
NOTE: On all handmade product's the measurements can vary from the manufacture’s information.

EXTRA INDENTIFICATION

To try and protect our customers due to the increase of fraud and the increase of stolen credit cards,  we may request further documentation from the customer to further verify their identity.
We stress - this is to safeguard both our customers and our site against the threat of any possible fraud.
As such you maybe requested to please send through a copy of a utilities bill with the company’s logo and your name and address visible.
Alternatively, a copy of the front and back of your driver’s license would suffice.
Please note that we do not need any extraneous information, so you are most welcome to black out any information that we do not need (e.g. Drivers license number, dollar value information, etc.) – we do just require your name and address to confirm the details on your account.
If you fail to provide either of these documents, we choose to have the right to cancel your order after 10 working business days and if relevant any funds have been taken, they will be refunded straight back via the method used to order the goods.
Once we have received this documentation, the email and any personal information you have provided will be deleted straight away and you will not be asked to provide any further identification in the future.

 OWNERSHIP OF GOODS PURCHASED

Ownership of "the goods" delivered by the seller Camberwellelectrics.com.au to the purchaser is only transferred to the purchaser or any other interested party acting on behalf of the purchaser when all sums owing to Camberwellelectrics.com.au have been paid in full. In the event that goods have been delivered but payment is not made, the purchaser hereby grants Camberwellelectrics.com.au the right to enter the purchaser’s premises (or the premises of any associated company or agent where the goods are located) without liability for trespass or any resulting damage and retake possession of the goods and deal with the repossessed goods according to its wishes. In the event of the purchaser claiming possession before ownership, the purchaser is strictly forbidden from transferring, assigning or dealing with the goods in any manner or form. Any conduct to the contrary will result in legal proceedings with Camberwellelectrics.com.au seeking punitive damages. Risk of loss or damage to the goods shall pass to the purchaser upon delivery of the goods to the purchaser, or upon collection of the goods from the seller or any bailee or agent of the seller by the purchaser’s agent, carrier or courier.

DELIVERY DETAILS

Please refer to the information on the Delivery Details Page

WARRANTY - RETURNS - SUPPORT
Please refer to the information on the Warranty & Returns Page

PRIVACY & SECURITY

Privacy

At Camberwellelectrics.com.au we respect your privacy. We have never and will not disclose your personal information to any third parties unless we are required to do so by law. These details are only kept for the purposes of providing you with the service you require or with information relating to our products and services that may be of interest to you, unless you have previously advised us that you do not wish to be contacted for this purpose. All details are kept on a secure PC with limited access. If you wish to have your details removed from our database, please contact Camberwellelectrics.com.au in writing or by email. However, if there are overdue monies owing to Camberwellelectrics.com.au for the supply of goods and services, all personal information kept by Camberwellelectrics.com.au, including your name & address, may be disclosed to a debt collection agency or other parties for the purpose of recovering from you the overdue monies and any costs that may be associated with this action. For more information on our please go to our Privacy Policy  page.

Lucky Orange Web Analytics Service
This site uses the Lucky Orange analytics system to help improve usability and the customer experience. 
Lucky Orange may record mouse clicks, mouse movements and scrolling activity.
Lucky Orange may record keystroke information that you voluntarily enter on this website. Lucky Orange does not track this activity on any site that does not use the Lucky Orange system. 
You can choose to disable the Lucky Orange Service athttp://www.luckyorange.com/disable.php. 
Note, that doing so will disable other features of the Lucky Orange system that this site employs such as 1-to-1 support chat."

 

Security

We use a number of mechanisms including GeoTrust to protect the security and integrity of your personal information. Your order and credit card details are safe and secure. All personal and credit card information you send to Camberwellelectrics.com.au is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the internet. Your computer will encrypt the information you send to us and our computer then will decrypt the details. This prevents any other person from accessing your private information. We cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once your personal information comes into our possession, we will always endeavour to protect that information from misuse and loss and from unauthorised access, modification or disclosure. It is your responsibility for the safekeeping of your user name and password; therefore you agree that you are liable if your user name or password is used by an unauthorised person. You also agree to release and indemnify Camberwellelectrics.com.au in connection with any use (whether authorised or unauthorised) of your user name or password. Camberwellelectrics.com.au may suspend or cancel your account at any time without prior notice.

COPYRIGHT

Unless otherwise indicated, Camberwellelectrics.com.au owns, or uses under licence, copyright in the contents and designs of this website. Except as permitted under the Copyright Act 1968 (Cth) or other applicable laws, you must not reproduce, store in a retrieval system, transmit, display, publish or create derivative works from any part of the content or design of this website. Documents (or excerpts) that are reproduced without permission may result in legal action being instigated in relation to copyright infringements. You may view the content of this website on your internet browser and also print copies of the content of this site:
- for personal or non-commercial purposes; and
- provided that you do not remove or modify any copyright notices.